Support & Servicing for ARM Nurse Call Systems
Technical Support, Servicing & System Maintenance Across the UK
ONGOING SUPPORT FOR WIRELESS COMMUNICATION SYSTEMS
ARM provides technical support, servicing, maintenance, and system assistance for wireless nurse call, staff alarm, emergency communication, and fire alarm systems across the UK.
Our support services are designed to help healthcare providers, education settings, leisure environments, and commercial organisations maintain reliable day-to-day communication infrastructure with minimal operational disruption.
From technical fault support and replacement devices to preventative servicing and ongoing maintenance agreements, our engineers support systems throughout their operational lifecycle.
Our Service Package, As Standard With ARM System
Why are we manufacturers of the best nurse call system? Part of that is our alarm system & nurse call service package, which comes as standard with every ARM system:
- Systems monitor themselves – ARM systems alert you when they need attention.
- Every system carries a 12-month warranty – from the date of installation (excludes damage caused by misuse, negligence, third party repairs or act of God).
- Telephone and online support 24/7, 365 days a year – contract-free.
- Return to base – we will send you an advance replacement unit to replace a faulty one, then you return the faulty unit to us (excludes postage & packing).
- On-site visits – if we cannot resolve an issue via our technical support line or advance replacement service, then an engineer will be sent to the site (Monday to Friday 9 am – 5 pm).
ARM offers flexible servicing and maintenance support for organisations that require ongoing system testing, preventative maintenance, and technical assistance.
Customers can continue using ARM technical support services without a servicing agreement, while those seeking additional reassurance can benefit from scheduled preventative maintenance visits carried out by ARM engineers.
Regular servicing helps ensure your system remains fully operational, thoroughly tested, and supported before faults develop into larger operational issues.
Following each service visit, ARM provides a manufacturer’s inspection certificate for your maintenance records and compliance documentation.
ARM Annual Service Agreements provide planned servicing, ongoing technical support, and preferential repair rates to help organisations maintain reliable long-term system performance.
Service agreements can also include preventative maintenance visits, discounted accessories, and priority support assistance depending on the level of cover selected.